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Collecting and Using Personal Information

Welcome to the Keenan & Associates (hereinafter referred to as Keenan) website. We will not collect personal information about you unless you provide us that information voluntarily. When you voluntarily provide us with any non-public personal information while visiting or communicating with us through our website, that personal non-public information will be used only for the purposes required to provide you with a response to your inquiries. Keenan defines Personal Information as information that is non-public, individually identifiable information that is confidential, i.e. your name, address and/or social security number.

Keenan will not sell, license, transmit or disclose this information outside of Keenan and its carriers, affiliated agents and vendors unless expressly authorized by you, or is necessary to enable Keenan's carriers, vendors and/or agents to perform certain functions for Keenan or as required by law. Under all circumstances, however, when disclosure is necessary, we will disclose this information in accordance with applicable laws and regulations and we will also require the recipient of this non-public, individually identifiable personal information to protect the information and use it only for the purpose for which it was provided.

Your Email

Please note that your email is most likely non-encrypted. Non-encrypted Internet email communications, can and may be accessed and viewed by other Internet users, without your knowledge. Therefore, we recommend that you do not communicate to us information that you would consider to be confidential via Internet email. You can, however, contact us at the numbers provided at various locations on our sites or, in the case of our health plan members, at the Member Services toll free number that appears on your identification card.

There are some locations on Keenan's websites where we have, to protect your privacy, provided for a more secure environment for the exchange of non-public, confidential information with you.

Other Information; "Cookies"

We wish to inform you that when you visit our websites, we collect certain non-identifiable information that provides us with data that helps us quantify the number of visitors we receive or what pages are visited most often. This data provides us with information we need to analyze and improve the usefulness of the information we provide at our websites.

Most commercial website owners use what is known as "cookie" technology. A "cookie" is defined as an element of data that a website can send to your browser when you link to that website. It is not a computer program and does not have the ability to read data residing on your computer or instruct it to perform any step or function. However, by assigning a unique data element to each visitor, the website is able to recognize repeat users, track usage patterns and better serve you when you return to that site. The cookie does not extract other personal information about you, such as your name, address or social security number.

Linking to Other Sites

Keenan also provides links to other websites not owned or controlled by Keenan. These are links that might be of interest or useful to you. However, we cannot be responsible for the privacy practices used by other website owners or vouch for the accuracy of the content of those other websites. Links to non-Keenan websites do not constitute or imply endorsement by Keenan of these websites, any products or services described on these sites, or of any of the material contained in them.


Keenan has adopted and adheres to stringent security standards designed to protect non-public personal information against accidental or unauthorized access or disclosure. Safeguards have been applied at this site in the form of a protective firewall that helps to protect non-public personal information against accidental or unauthorized access or disclosure.

Changes to This Statement

Keenan may change this Privacy Statement from time to time without notice. This Privacy Statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

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